Return Policy

At Seecosplay we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description.As the costumes from Seecosplay are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.

1.Cancel Order:

At present, we only support the cancellation of orders within 1 hour, and we do not support cancellation of orders for more than 1 hour, so please be sure to consider carefully before placing an order.

We start automatically processing orders within the first 30-60 minutes of receiving them. We are very efficient and proud of it!

If you contact us promptly and we are able to cancel your order (again, this is not possible after 1 hour), you will still be charged a 10% restocking and handling fee.

2.Returns/Refunds/Exchanges:(wrong size, defective, missing items, or items significantly different from our store description.）

Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund. For costumes that are made to the wrong size, Seecosplay will make a new costume for free – if it is determined that we made the error.

However, Seecosplay is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.

The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.

The following items Are Excluded from Return or Exchange Policy:

Costumes/Wigs that have been used or washed

Costumes/Wigs that smell of cigarette smoke or perfume

Costumes with stains

3.Incorrect Delivery Address

Seecosplay ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process,

Seecosplay will not be responsible for any additional charges to reship or retrieve a package.

Please contact us at info@seecosplay.com for the return address and more information about the refund, thank you.

Note: If the product is defective or damaged during transportation, you do not have to bear any shipping costs. If it's because you bought the wrong product or you feel the product doesn't fit and you don't want it, then we will charge a ten percent handling fee and you will need to pay for the return shipping!