FREQUENTLY ASKED QUESTIONS

1. Do you ship the item to my country and what the shipping rates are?
We ship worldwide.

2. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can click here for more details.

Note: Since most COS clothing needs to be customized and produced according to your size, the customized production time of COS clothing is about 7-14 days. Please know that, thank you. (In addition, our logistics time and production time are separated)

3. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.

4. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore. However, you can contact our Customer Service as soon as possible, if the order is still in early processing stage, you may able to change the shipping method by making up the price difference, etc.

5. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

6. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.

7. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact our Customer Service in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

ORDER STATUS
1. How do I check on the status of my orders?

You may view the status of your order at any time simply by logging into your SeeCosplay account and clicking on "My Orders" to check on the current status of your respective order.
1）Waiting for payment: You have not yet paid for an order.
2）Pending: Your payment is still pending which means we haven't received it.
3）Paid: Your payment has been submitted and we are reviewing it.
4）Processing: This usually take 3-10 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
5）Partial order dispatched: Some products of your order have been collected by the shipping company while other products are still being prepared.
6）Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
7）Partial order shipped: A part of your order has been shipped out. You will receive your delivery soon. We will send the remaining products as soon as possible.
8）Shipped out: The order has left our warehouse and is being shipped to the address you provided.
9）Cancelled: Your unpaid order is cancelled. You are welcome to reorder at any time.
10）Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.

PAYMENT
1. What kinds of payment are accepted?
We accept the following forms of secure and easy payment:
Website or mobile site:
PayPal: the world's most popular online payment method

Fast Checkout with PayPal: less steps, more convenience

2. What currencies can I pay?
We are able to accept USD(US, CA, AU), GBP, EUR at the moment , we can accept more currency in the future.

3. How can I protect my privacy?
You should hide any personal information such as your birthday, password, ID card NO..

4. How can you keep my privacy and personal information secure on your site?
We provide the best e-commerce service in the industry and guarantee secure payment processing at all times. Please check here to view the full details on how we protect your privacy and personal information.

5. Why am I being asked to "Verify" my payment?
Because your order has been held for a standard anti-fraud check bySeeCosplay.
We want to avoid fraudulent and unauthorized payment.

6. How can I get gift cards?
It's easy! To earn a chance to get fantastic gift cards, just make sure you have good marketing channels or sources, then contact us at "info@seecosplay.com" to get started.